About
Zen Garden is a feeling, a moment in time and you can make it yours.
Before your Visit
Scheduling:
We accept both scheduled appointments and walk-in guests, although we encourage appointments to keep wait times low.
Appointment Times:
We ask that new clients arrive at least 15 minutes prior to their scheduled appointment times.
Both new and returning guests will complete and/or review a Client Intake Form before most treatments.
Arriving late may interfere with treatment times, possibly resulting in a less effective treatment.
All appointments will end at their scheduled times so that the next guest will not be delayed.
Cancelation Policy:
A major credit card reserves your appointment at Zen Garden.
We understand that it may be necessary to reschedule or cancel your appointment;
however, 24 hours advance notice is required to avoid being charged for a scheduled appointment.
"No shows" will be charged the full value of the service, and gift certificates will be forfeited.
Zen Garden strictly adheres to its cancellation policy.
Children:
While we are a child friendly Spa, we ask that you make other arrangements for your children while receiving treatments with us.
Not only will you relax more easily, our other guests will as well. Children receiving services are welcome at all times.
Cell Phones:
As a common courtesy to other guests, we ask that during your visit, you not speak on your cell phone and please turn off any mobile devices.
Shaving:
Shaving is not recommended before a massage, body treatment, or pedicure. If you choose to shave, please do so at least 4 hours prior to your service.
Health Problems:
Please notify an Zen Garden receptionist before booking treatments if you are pregnant or have allergies, high blood pressure, any physical ailments, or disabilities.
Doing so will prepare our staff in advance to provide the best possible treatment or therapy for you.
Personal Assessment:
When receiving your treatment, your therapist will address your needs based on your personal assessment.
He or she will speak to you about the temperature, pressure, music, product, and sequence of services being provided.
We also ask that you share how you are feeling during your service. If there is anything you would like us to address, please inform your therapist or any Zen Garden personnel.
